Besides development of automation, a plan needs to be built for training and handling contingency depending on the criticality of the process. It is good to ensure that while people are trained on the revised process there is also documents on the process before automation to handle any contingency due to change in applications, systems. Ask yourself: What is the level to which we can drive change in my process/ organization? Ascertain the number of people you need to retain in the process following automation implementation. Can current volumes be addressed with reduced staff numbers?